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TERMS OF USE 

Last revised on March 22, 2022

Welcome to Matchology, operated as Matchology (“us,” “we,” the “Company” or “Matchology”). Together you and Matchology may be referred to as the “Parties” or separately as “Party.”

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Notice to California members: You may cancel your membership, without penalty or obligation, at any time prior to midnight of the third business day following the date you join. 

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1. Acceptance of Terms of Use Agreement.

By creating a Matchology account or by using any Matchology service, whether through a mobile device, mobile application or computer (collectively, the “Service”) you agree to be bound by (i) these Terms of Use, (ii) our Privacy Policy, Cookie Policy, Safety Tips, and Community Guidelines, each of which is incorporated by reference into this Agreement, and (iii) any terms disclosed to you if you purchase or have purchased additional features, products or services we offer on the Service (collectively, this “Agreement”). If you do not accept and agree to be bound by all of the terms of this Agreement, you should not access or use the Service.

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PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 16 BELOW. THESE GOVERN THE MANNER IN WHICH CLAIMS WILL BE ADDRESSED BETWEEN YOU AND MATCHOLOGY. THESE PROVISIONS INCLUDE DISPUTE RESOLUTION. We may make changes to this Agreement and to the Service periodically. We may add variations for reasons including to reflect changes in or requirements of the law, new features, or changes in business practices. The most recent version of this Agreement may be requested, view on our terms use page or request via email through terms@matchology.com. The most recent version is the version that applies. If the changes include material changes to your rights or obligations, we will notify you in advance of the changes (unless we’re unable to do so under applicable law) by reasonable means, which could include notification through the Service or via email. If you continue to use the Service after the changes become effective, then you agree to the revised Agreement. You agree that this Agreement shall supersede any prior agreements (except as specifically stated herein), and shall govern your entire relationship with Matchology, including but not limited to events, agreements, and conduct preceding your acceptance of this Agreement.

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2. Eligibility.

You must be at least 25 years of age to create an account on Matchology, and use the Service. By creating an account and using the Service, you represent and warrant that:

  • you can form a binding contract with Matchology,

  • you are not a person who is barred from using the Service under the laws of the United States or any other applicable jurisdiction (for example, you do not appear on the U.S. Treasury Department’s list of Specially Designated Nationals or face any other similar prohibition),

  • you will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations, including without limitation, privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements,

  • you have not committed, been convicted of, or pled no contest to a felony, a sex crime, or any crime involving violence or a threat of violence, unless you have received clemency for a non-violent crime and we have determined that you are not likely to pose a threat to other users of our Service, and that you are not required to register as a sex offender with any state, federal or local sex offender registry,

  • you will use the latest version of the Service (via app or website),

  • you do not have more than one account on the Service, and

  • you have not previously been removed from the Service by us, unless you have our express written permission to create a new account.

If at any time you cease to meet these requirements, all authorization to access our Service or systems is automatically revoked, and you must immediately delete your account.

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3. Your Account.

In order to use Matchology, you may sign in using a email. 

You are responsible for maintaining the confidentiality of your login credentials you use to sign up for Matchology, and you are solely responsible for all activities that occur under those credentials. If you think someone has gained access to your account, please immediately contact us.

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4. Modifying the Service and Termination.

Matchology is always striving to improve the Service and bring you additional functionality that you will find engaging and useful. This means we may add new product features or enhancements from time to time as well as remove some features, and if these actions do not materially affect your rights or obligations, we may not provide you with notice before taking them. We may even suspend the Service entirely, in which event we will notify you in advance unless extenuating circumstances, such as safety or security concerns, prevent us from doing so.

You may terminate your account at anytime for any reason by requesting the account to be closed through admin@matchology.com or going to the setting on the membership tab. However, if you are requesting a refund for membership 

during the application process, the application is non-refundable. The membership which is paid by the 5th of each month must be terminated by the 25th of the previous month. If you do not term you account by the 25th you will be charged for the next month.  Upon such termination, you will not be entitled to any refund for purchases. Any fees associated with Matchology members traveling to your location, security for the Matchology member, flights, room and board or fee associated with this service is non-refundable at any time. After your account is terminated, this Agreement will terminate, except that the following provisions will still apply to you and Matchology: Section 4, Section 5, and Sections 12 through 19.

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5. Application

The fee for the application is non-refundable at any time for any reason. Any membership fees associated with starting the "gold level"  or "platinum level' membership is non-refundable at anytime. 

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6. Safety; Your Interactions with other clients.

You agree to treat other clients in a courteous and respectful manner, both on and off our services and to be respectful when communicating with any of our customer care representatives or other employees. Though Matchology strives to encourage a respectful member experience through features like the double opt-in that allows members to communicate only after they have both indicated interest in one another, Matchology is not responsible for the conduct of any member on or off of the Service. You agree to use caution in all interactions with other clients, particularly if you decide to communicate off the Service or meet in person. In addition, you agree to review and follow Matchology’s Safety Tips prior to using the Service. You agree that you will not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money to other client.

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YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER CLIENTS WHILE IN THE PROGRAM AND AFTER YOU GRADUATE FROM THE PROGRAM. YOU UNDERSTAND THAT MATCHOLOGY DOES CONDUCT CRIMINAL BACKGROUND CHECKS OUR CLIENTS  WHEN PARTICIPATING IN THE MEMBERSHIP AND REQUESTING TO BE MATCH AND GOING THROUGH THE DATE PROCESS. MATCHOLOGY WILL WORK DILIGENTLY TO ENSURE YOUR SAFETY. UNFORTUNATELY THE BACKGROUND CHECK AND THE CONDUCT OF THE OTHER CLIEN DOES NOT HOLD MATCHOLOGY RESPONSIBLE FOR ANY UNWANTED CONDUCT EXPRESS. IF YOU ARE UNCOMFORTABLE AT ANY POINT WITH ANOTHER CLIENT PLEASE CONTACT 911 AND SAFETY@MATCHOLOY.COM, TO REMOVE YOU OR THE OTHER CLIENT FROM ALL COMMUNICATION GOING FORWARD. MATCHOLOGY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF MEMBERS. MATCHOLOGY RESERVES THE RIGHT TO CONDUCT – AND YOU AUTHORIZE MATCHOLOGY TO CONDUCT – ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) AT ANY TIME USING AVAILABLE PUBLIC RECORDS OBTAINED BY IT OR WITH THE ASSISTANCE OF A CONSUMER REPORTING AGENCY, AND YOU AGREE THAT ANY INFORMATION YOU PROVIDE MAY BE USED FOR THAT PURPOSE.

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7. Rights Matchology Grants You.

Matchology grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. This license is for the sole purpose of letting you use and enjoy the Service’s benefits as intended by Matchology and permitted by this Agreement. This license and any authorization to access the Service are automatically revoked in the event that you do any of the following:

  • use the Service or any content contained in the Service for any commercial purposes without our written consent.

  • copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Service without Matchology ’s prior written consent.

  • express or imply that any statements you make are endorsed by Matchology .

  • use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents.

  • use the Service in any way that could interfere with, disrupt or negatively affect the Service or the servers or networks connected to the Service.

  • upload viruses or other malicious code or otherwise compromise the security of the Service.

  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through the Service.

  • “frame” or “mirror” any part of the Service without Matchology’s prior written authorization.

  • use meta tags or code or other devices containing any reference to Mathology or the Service (or any trademark, trade name, service mark, logo or slogan of Matchology) to direct any person to any other website for any purpose.

  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service, or cause others to do so.

  • use or develop any third-party applications that interact with the Service or other members’ Content or information without our written consent.

  • use, access, or publish the Matchology application programming interface without our written consent.

  • probe, scan or test the vulnerability of our Service or any system or network.

  • encourage, promote, or agree to engage in any activity that violates this Agreement.

Matchology may investigate and take any available legal action in response to illegal and / or unauthorized uses of the Service, including termination of your account.

Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.

7. Rights you Grant Matchology.

By creating an account, you grant to Matchology a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, reformat, incorporate into other work -  Unless requested private. The information you post, upload, display or otherwise make available (collectively, “post”) on the Service or transmit to other members (collectively, “Content”). Matchology’s license to your Content shall be non-exclusive, except that Matchology;s  license shall be exclusive with respect to derivative works created through use of the Service. For example, Matchology would have an exclusive license to screenshots of the Service that include your Content. In addition, so that Matchology can prevent the use of your Content outside of the Service, you authorize Matchology to act on your behalf with respect to infringing uses of your Content taken from the Service by other members or third parties. This expressly includes the authority, but not the obligation, to send notices pursuant to 17 U.S.C. § 512(c)(3) (i.e., DMCA Takedown Notices) on your behalf if your Content is taken and used by third parties outside of the Service. Our license to your Content is subject to your rights under applicable law (for example laws regarding personal data protection to the extent any Content contains personal information as defined by those laws) and is for the limited purpose of operating, developing, providing, and improving the Service and researching and developing new ones. You agree that any Content you place or that you authorize us to place on the Service may be viewed by other members and may be viewed by any person visiting or participating in the Service (such as individuals who may receive shared Content from other Matchology members).

You agree that all information that you submit upon creation of your account, is accurate and truthful and you have the right to post the Content on the Service and grant the license to Matchology above.

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You understand and agree that we may monitor or review any Content you post as part of the Service. We may delete any Content, in whole or in part, that in our sole judgment violates this Agreement or may harm the reputation of the Service.

When communicating with our customer care representatives, you agree to be respectful and kind. If we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening, harassing, or offensive, we reserve the right to immediately terminate your account.

In consideration for Matchology allowing you to use the Service, you agree that we, our affiliates, and our third-party partners may place advertising on the Service. By submitting suggestions or feedback to Matchology regarding our Service, you agree that Matchology may use and share such feedback for any purpose without compensating you.

You agree that Matchology may access, store, and disclose your account information and Content if required to do so by law, by performing its agreement with you, or in a good faith belief that such access, storage or disclosure satisfies a legitimate interest, including to: (i) comply with legal process; (ii) enforce the Agreement; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of the Company or any other person.

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9. Community Rules and Alumni Services.

By using the Service, you agree that you will not:

  • use the Service for any purpose that is illegal or prohibited by this Agreement.

  • use the Service for any harmful or nefarious purpose.

  • use the Service in order to damage Matchology.

  • violate our Community Guidelines, as updated from time to time.

  • spam or solicit money or other items of value from another member, whether as a gift, loan, or other form of compensation, or otherwise defraud any members.

  • impersonate any person or entity or post any images of another person without his or her permission.

  • bully, “stalk,” intimidate, assault, harass, mistreat or defame, or otherwise mistreat any person.

  • post any Content that violates or infringes anyone’s rights, including rights of publicity, privacy, copyright, trademark or other intellectual property or contract right.

  • post any Content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.

  • post any Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.

  • solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission.

  • use another user’s account, share an account with another user, or maintain more than one account.

  • misrepresent your identity, age, current or previous positions, qualifications, or affiliations with a person or entity.

  • create another account if we have already terminated your account, unless you have our permission.

Matchology reserves the right to investigate and/or terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Matchology regards as inappropriate or unlawful, including actions or communications that occur on or off the Service. In addition, in certain instances, we may terminate your account for violating the applicable terms of any of Matchology. In the event that you violate these rules or our Community Guidelines, your authorization to use the Service will be automatically revoked.

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10. Other Members’ Content.

Although Matchology reserves the right to review and remove Content that violates this Agreement, such Content is the sole responsibility of the member who posts it, and Matchology cannot guarantee that all Content will comply with this Agreement. If you see Content on the Service that violates this Agreement, please report it within the Service or via our contact form.

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11. Purchases.

Generally. From time to time, Matcholgoy may offer products and services for purchase (“in app purchases”) through the App Store, Google Play Store, carrier billing, Matchology direct billing or other payment platforms authorized by Matchology. If you choose to make an in app purchase, you will be prompted to confirm your purchase with the applicable payment provider, and your method of payment (be it your card or a third party account such as Google Play Store or the App Store) (your “Payment Method”) will be charged for the in app purchase at the prices displayed to you for the service(s) you’ve selected as well as any sales or similar taxes that may be imposed on your payments, and you authorize Matchology or the third party account, as applicable, to charge you.

Auto-Renewal. If you purchase an auto-recurring periodic subscription through an in app purchase, your Payment Method will continue to be billed for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. Your card payment information will be stored and subsequently used for the automatic card payments in accordance with the Agreement.

Again if you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to log in to your third party account (or Settings on Matchology, if applicable) and follow the instructions to terminate or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Matchology application from your device. Deleting your account on Matchology or deleting the Matchology application from your device does not terminate or cancel your subscription; Matchology will retain all funds charged to your Payment Method until you terminate or cancel your subscription on Matchology or the third party account, as applicable. If you terminate or cancel your subscription, you may use your subscription until the end of your then-current subscription term, and your subscription will not be renewed after your then-current term expires.

Additional Terms that apply if you pay Matchology directly with your Payment Method. If you pay Matchology directly, Matchology may correct any billing errors or mistakes that it makes even if it has already requested or received payment. If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Matchology may terminate your account immediately in its sole discretion.

You may edit your Payment Method information by visiting Matchology and going to Settings. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, terminate or cancel your subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. In addition, you authorize us to obtain updated or replacement expiration dates and card numbers for your credit or debit card as provided by your credit or debit card issuer. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If you reside outside of the Americas, you agree that your payment to Matchology will be through PayPal, Apple Pay or GooglePay.

Virtual Items. From time to time, you may be able to purchase, earn, or be granted a limited, personal, non-transferable, non-sublicensable, revocable license to use “virtual items,” which could include virtual products or virtual “coins” or other units that are exchangeable within the Service for virtual products (collectively, “Virtual Items”). Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license. Virtual Items do not incur fees for non-use, however, the license granted to you in Virtual Items will terminate in accordance with the terms of this Agreement, when Matchology ceases providing the Service, or your account is otherwise closed or terminated. Matchology, in its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items and may distribute Virtual Items with or without charge. Matchology may manage, regulate, control, modify or eliminate Virtual Items at any time. Matchology shall have no liability to you or any third party in the event that Matchology exercises any such rights. Virtual Items may only be redeemed through the Service.

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ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. The provision of Virtual Items for use in the Service is a service that commences immediately upon the acceptance of your purchase of such Virtual Items. YOU ACKNOWLEDGE THAT MATCHOLOGY IS NOT REQUIRED TO PROVIDE A REFUND IN RESPECT OF VIRTUAL ITEMS FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.

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Refunds. Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. 

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For members residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, the terms below apply:

You may cancel your membership, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription, which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use the services of Matchology ) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription, which is allocable to the period after your disability by providing the company notice in the same manner as you request a refund as described below. Purchases of Virtual Items are FINAL AND NON-REFUNDABLE.

To request a refund:

If you made a purchase using PayPal, please contact PayPal not Matchology.

We frequently offer promotional rates - which can vary based on region, length of subscription, bundle size and more. We also regularly test new features and payment options.

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12. Notice and Procedure for Making Claims of Copyright Infringement.

If you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please submit a takedown request using the form here.

If you contact us regarding alleged copyright infringement, please be sure to include the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

  • a description of the copyrighted work that you claim has been infringed;

  • a description of where the material that you claim is infringing is located on the Service (and such description must be reasonably sufficient to enable us to find the alleged infringing material);

  • your contact information, including address, telephone number and email address, and the copyright owner’s identity;

  • a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Matchology will terminate the accounts of repeat infringers.

13. Disclaimers.

MATCHOLOGY PROVIDES THE SERVICE ON AN “AS IS” AND “AS AVAILABLE” BASIS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICE (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. MATCHOLOGY DOES NOT REPRESENT OR WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE, (B) ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE DISCOVERED OR CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICE WILL BE ACCURATE, OR APPROPRIATE FOR YOUR PURPOSES.

MATCHOLOGY ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER MEMBER OR THIRD PARTY POSTS, SENDS OR RECEIVES THROUGH THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK.

MATCHOLOGY DISCLAIMS AND ASSUMES NO RESPONSIBILITY FOR ANY CONDUCT OF YOU OR ANY OTHER MEMBER, ON OR OFF THE SERVICE.

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14. Third Party Services.

The Service may contain advertisements and promotions offered by third parties and links to other web sites or resources. Matchology is not responsible for the availability (or lack of availability) of such external websites or resources. If you choose to interact with the third parties made available through our Service, such party’s terms will govern their relationship with you. Matchology is not responsible or liable for such third parties’ terms or actions.

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15. Limitation of Liability.

To the maximum extent permitted by applicable law, in no event shall Matchologu, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Matchology, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

16. 

Dating Services

Matchology is not associated with any of the following groups which includes as Hinge, OkCupid, Plenty of Fish, Match, BlackPeopleMeet, LoveScout24, OurTime, Tinder and others. 

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17. Dispute Resolution Section

In the unusual event that we have a legal dispute, here is how the Parties agree to proceed, except where prohibited by applicable law.

Any Subsection in this Dispute Resolution Section that is prohibited by law shall not apply to the users residing in that jurisdiction.

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17a. DISPUTE RESOLUTION PROCESS

If you are dissatisfied with our Service for any reason, please contact Matchology Customer Service at customerservice@matchology.com first so we can try to resolve your concerns without the need of outside assistance. As all services excluding the monthly memberships, with limitation - within the listed above time membership time period, are non-refundable. 

 

If you agree to all of the terms and conditions please click accept to enter to use the site. By agreeing you do not hold Matchology liable for the agreement. 

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